Limited Warranty Terms and Conditions
Image Microsystems Limited Warranty (Laptops and Computers)
Image Microsystems (IMS) is committed to supplying reliable, quality and cost efficient refurbished laptops and computers to our customers. Our Austin, Texas based team takes immense pride in our products and reputation and is dedicated to our customer’s complete satisfaction. We stand behind every product we sell with a 90 (ninety) day limited warranty.
Every system we sell must pass stringent refurbishment specifications. This includes an extensive functional test to ensure systems meet factory specifications and a thorough cleaning and wipe down. Refurbished systems may have some minor cosmetic imperfections, but they will not affect the performance of the system.
Coverage provided by this limited warranty:
This limited warranty covers defects in materials and workmanship in the hardware products sold by Image Microsystems on a part-by-part basis.
Complete Unit*: 3 Month Ltd
Battery*: 3 Month Ltd
AC Adapter*: 3 Month Ltd
Exclusions from this limited warranty:
- Software, including the operating system (if any), trial software (if any) and pre-loaded software (if any)
- Problems that result from:
- External causes such as accident, abuse, misuse, or problems with electrical power
- Servicing or modifications not authorized by IMS
- Usage that is not in accordance with product instructions
- Failure to follow the product instructions or failure to perform preventive static prevention procedures
- Problems caused by using accessories, parts, or components not supplied by IMS
- Products with missing or altered serial numbers
- Products for which IMS has not received payment or are being disputed
- Products damaged by misuse, abuse, riot, vandalism, theft, fire, flood, wind, lightning, freezing, power failure, power reduction, telephone failure or acts of God
- Cost of installation, removal or re-installation of this product or any component of the product
- Expendable items such as batteries, toner cartridges, projector bulbs and other operating supplies, unless stated otherwise
- Purely cosmetic scratches, dents or other similar damages
- Vinyl skins applied to the product by IMS
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). IMS’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD SET FORTH HEREIN. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Length of the limited warranty:
This limited warranty lasts for 90 (ninety) days and begins on the date of purchase indicated on your invoice. The warranty period is not extended if we replace a warranted product or any part(s). IMS may change the availability of limited warranties, at its discretion, but any changes will not be retroactive. After this 90 ninety-day period, IMS DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Request Warranty Service
During the limited warranty term and before expiration date, please call us at the number listed below. Please have your model number, serial number and proof of purchase available when you call.
Customer Service Options
Phone (U.S. Only)
Monday – Friday 8:30am – 4:00pm Central Standard Time
Limitation of Liability
If you contact us with a technical issue at any time during the warranty period, we will first determine if the problem is covered under the limited warranty. If not, we will notify you of this determination. If the problem is covered under this limited warranty, we will attempt to diagnose and fix the problem using email, our online forms or over the phone. If a replacement part is necessary to fix the problem, we will ship you, at our cost, a refurbished replacement part. If the part is out of stock, we will either backorder the part or issue you a credit for the refurbished market value of the defective part as determined by IMS. Such credit will fulfill our obligations under the limited warranty for the defective part. We will not ship to an address outside of the United States. We will assist you in replacing the defective part with the replacement part over the phone if you call Customer Service. Once the replacement part is installed and your system is working properly, we may require you to send the defective part to us.
During the first 30 days of ownership: In addition to the parts replacement process described above, you may also return the product for a refund during the first 30 days from the invoice date (excluding shipping and handling charges and applicable restocking fees). Prior to any return, however, you must contact us and request a Return Material Authorization (RMA) number. If you do not contact customer service, your return may be rejected. To be eligible for return, the Products must be in the same condition as when shipped to Customer including all of the manuals, power cords, software and other items included with the Products must also be returned. You must return the entire system to us in its original packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment.
Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost removable media.
We use refurbished parts made by various manufacturers in performing under this warranty. All parts and systems are inspected and tested for quality. Replacement parts and systems are covered for the period of the limited warranty for the product you bought. IMS owns all parts returned to IMS.
Is the limited warranty transferable?
IMS’s limited warranty may not be transferred. Some products offered by IMS may be covered by a warranty provided in writing by the manufacturer when the products were originally sold. To the extent assignable, IMS assigns to Customer any such warranty provided by the manufacturer. IMS does not warrant any software under this Agreement. Warranties, if any, for the software are contained in the license agreement that governs its purchase and use.
MS will cover the shipping cost for shipping the unit back to the Customer after service and repairs are completed for warranty claims (expedited shipping is available upon request with an additional fee) for select models.
Image Microsystems Limited Warranty (Printers)
Products covered under the limited warranty against defects in materials and workmanship of your printer is from
the Purchase date to the original end user for a period of 90 days by Image Microsystems Inc. (IMI). The defective
item will be replaced at no extra charge to the original Purchaser. In order to file the warranty claim, call toll free
844-444-4418. You need to have your printer’s serial number and date and place of purchase along with your
Warranty Terms and Conditions
I. Extent of limited warranty
A. IMI warrants to the end-user customer that the products specified above will be free from defects in materials and workmanship for
the duration specified below, duration beginning on the date of purchase by the customer.
B. For software products, IMI’s limited warranty applies only to a failure to execute programming instructions and does not warrant that
the operation of any product will be interrupted or error free.
C. This limited warranty covers only those defects that arise as a result of normal use of the product, and does not cover:
1.Improper maintenance or modification
2.Software, media, parts, or supplies not provided or supported by IMI
3.Operation outside the product’s specifications
4.Unauthorized modification or misuse.
D. For OEM printer products, the use of a non-OEM cartridges leading to printer failure or damage attributable to the use of a non-OEM
or refilled cartridge or an expired ink cartridge, IMI will charge its standard time and materials charges to service the printer for the
particular failure or damage.
E. IMI shall either repair or replace the product, at IMI’s option during the applicable warranty period, for a defect in any product which
is covered by IMI’s warranty.
F. If we are unable to repair or replace, as applicable, a defective product which is covered by the limited warranty, IMI shall, within a
reasonable time after being notified of the defect, refund the purchase price for the product.
G. IMI shall have no obligation to repair, replace, or refund until the customer returns the defective product to our warehouse.
H. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the product being
I. IMI products may contain remanufactured parts, components, or materials equivalent to new in performance.
J. IMI’s Limited Warranty Statement is valid in only in U.S.A.
II. Limitations of warranty
A. TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER IMI NOR ITS THIRD PARTY SUPPLIERS MAKE ANY
OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED WARRANTIES OR
CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
III. Limitations of liability
A. To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer’s sole and exclusive
B. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS
WARRANTY STAT EMENT, IN NO EVENT SHALL IMI OR ITS THIRD PA RTY SUPPLIERS BE LIABLE FOR DIRECT,
INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR
ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IV. D. Local law
A. This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary from state to
state in the United States.
B. To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed modified to be
consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty Statement may not apply to
the customer. For example, some states in the United States, may:
1.Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer
2.Grant the customer additional warranty rights, specify the duration of implied warranties which the manufacturer cannot disclaim,
or allow limitations on the duration of implied warranties.
C. THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT
EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS
APPLICABLE TO THE SALE OF THE PRODUCTS TO SUCH CUSTOMERS
Address to send products under warranty:
Attn: Warranty Claims
Image Microsystems Inc.
9800 Metric Blvd. Suite 300
Austin, TX 78757